Covid-19 information for volunteers

Thank you to everyone who has answered the call to help during these unprecedented times. You are all amazing! The Team at CW Voluntary Action is here to help any volunteers/community goodwill/Mutual aid groups. We have put together these tips with the help of a number of different resources. While we’ve tried to make sure that the information is accurate and up-to-date, the situation with COVID-19 is changing all the time. Please keep in touch with us for the latest information and guidance.

NHS guidance 

Government guidance 

Safeguarding and DBS checks for volunteers 

Safeguarding beneficiaries of your support group
The following tasks are not deemed to be regulated activity and do not require a DBS check:
· Shopping for those who are isolating
· Picking up prescriptions
· Posting mail
· Dog walking
· Driving (with the exception of transporting patients)
· Befriending

Regulated activities include transporting, teaching and caring; including personal care to those who are vulnerable due to age, illness or disability.
If your volunteers are undertaking roles that require DBS, more information can be found here.

Logo to download if you are a volunteer 

CWaC Helpline 0300 123 7031 is available from 8am to 7pm every day from Monday to Friday for residents in west Cheshire. Please note this service is no longer available on weekends.

CWP Mental Health helpline 0800 145 6485. The helpline is open 24 hours a day, seven days a week and is open to people of all ages – including children and young people across Cheshire and Wirral. 

The council’s Live Well websiteis being continuously updated with services and suppliers which will help you help your neighbours. This includes local food deliveries. 

Excellent advice on involving and managing volunteers during the coronavirus outbreak – including paying for goods or services 

Food safety for community cooking and food banks: Hygiene and allergy advice for individuals and groups preparing meals to share in their community.

Funding for community goodwill initiatives/Mutual Aid Groups 
The council has set aside funding for new and established groups from £500 to £2000. It could support with things like insurance, training volunteers, administration, marketing, fuel, supplies and other costs. Email: for an application form. 

Walking someone else’s dog during coronavirus 
Measures introduced to reduce the spread of Covid 19 means that a lot of dog owners may not be able to walk their dog so could be relying upon others for help. If you have offered to walk someone else’s dog here is some guidance to help keep everyone safe. 

Tips for telephone befriending

Free training for coronavirus volunteers from the British Red Cross

How to get your prescription during the Coronavirus outbreak

Your NHS prescriptions, delivered for free

Co-op gift card

Asda volunteer card

Sainsbury’s gift card

Post Office cash products available to help self-isolating individuals during coronavirus pandemic

How to avoid scams

Insurance for volunteer drivers

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